Patient Care Specialist 2 (Medical Assistant)

About the role

A Patient Care Specialist 2 (PCS2) contributes to AHF by embodying our commitment to excellence in patient care and operational efficiency. Through cross-functionality, PCS2s play a pivotal role in ensuring that our healthcare center operates seamlessly and that our patients receive the best client experience and the highest standard of care. A PCS2 enhances the reputation of AHF by embodying our commitment to excellence in patient care, patient retention, operational efficiency, and adaptability. With a versatile skill set and dedication to seamlessly transitioning between clinical, administrative, and front office roles, PCS2s contribute to a positive patient experience, fostering trust and loyalty. As a PCS2 you will be a passionate advocate for our top initiatives and will ensure that the AHF Core Values and Mission stay top of mind in all that you do. AHF is nimble and able to adapt in a dynamic environment to assist in providing the best experience for clients and a great workplace for employees, with a collaborative organizational structure where staff are accountable to multiple leaders.

Responsibilities

• Work as part of a close-knit team to go above and beyond to meet patient needs and enhance AHF’s reputation.
• Seamlessly transition between performing medical assistant clinical functions (including phlebotomy) and administrative duties (front office, processing patient referrals, identifying and verifying insurance coverage).
• Actively participate in cross‑functional rotations and promote adaptability.
• Develop skills across multiple healthcare center functions.
• Collaborate with other AHF employees and departments to reinforce AHF’s reputation as a trusted provider of compassionate, high‑quality care.
• Uphold AHF’s mission and values.