Patient Care Specialist 2 (Medical Assistant)

About the role

A Patient Care Specialist 2 (PCS2) contributes to AHF by embodying our commitment to excellence in patient care and operational efficiency. Through cross-functionality, PCS2s play a pivotal role in ensuring that our healthcare center operates seamlessly and that our patients receive the best client experience and the highest standard of care. PCS2s enhance the reputation of AHF by demonstrating adaptability and a versatile skill set, seamlessly transitioning between clinical, administrative, and front office roles to foster a positive patient experience, trust, and loyalty.

You will be a passionate advocate for our top initiatives, ensuring that the AHF Core Values and Mission stay top of mind in all your work. AHF operates in a dynamic environment, requiring nimble adaptation to provide the best experience for our clients and workplace for our employees. The organization has a collaborative structure where staff are accountable to multiple leaders.

The PCS2 will work as part of a close-knit team to meet the needs of our patients and enhance AHF’s reputation by performing medical assistant clinical functions, including phlebotomy, as well as administrative duties such as front office tasks, processing patient referrals, and verifying insurance coverage. By participating in cross-functional rotations and promoting adaptability, PCS2s will develop across multiple healthcare center functions, reinforcing AHF’s reputation as a trusted healthcare provider dedicated to compassionate, high-quality care.

Watch this quick video to learn more: Patient Care Specialist 2: Day in the Life!

Responsibilities

• Perform medical assistant clinical functions, including phlebotomy.
• Handle administrative duties such as front office tasks, processing patient referrals, and verifying insurance coverage.
• Seamlessly transition between clinical, administrative, and front office roles to ensure operational efficiency and a positive patient experience.
• Actively participate in cross-functional rotations to develop skills across multiple healthcare center functions.
• Collaborate with other AHF employees and departments to uphold the organization’s mission and values.
• Advocate for AHF’s top initiatives while keeping the organization’s Core Values and Mission central to all work.
• Contribute to patient retention and trust by delivering compassionate, high-quality care.