Patient Care Services - South Offices - Float

Job Responsibilities

• Provide excellent customer service to all patients, vendors, and patrons of Maine Optometry.
• Perform various routine clerical work, provide data entry support, and provide information and assistance to patients regarding departmental policies and procedures.
• Answer telephone, screen, and direct calls.
• Greet all individuals entering the office, monitor visitor access, and maintain awareness of anyone entering the practice.
• Handle inquiries from patients and vendors.
• Receive and sort mail and other deliverables.
• Maintain and organize the reception/waiting area.
• Operate a variety of office equipment including, but not limited to: copiers, phones, computers.
• Input and retrieve data within the computer system.
• Provide excellent customer service in scheduling patient appointments.
• Control and request as appropriate inventory relevant to the reception area.
• Complete the end of day tasks and other outstanding paperwork to close out the day services.
• Properly bill and submit services to insurance companies while keeping the patient accurately informed.

Other Functions

• Receive and organize office materials and supplies.
• Receive, sort, and distribute incoming and outgoing correspondence.
• Contribute to the overall practice needs by accomplishing duties as they arise and providing the results needed for a smooth-running practice as assigned.

Qualifications

• A high school graduate or equivalent.
• Previous medical office experience is not needed but preferred.
• Strong customer service skills: communicator, listener & team player.
• Basic math skills.
• Familiarity with computers and ability to learn new software.
• Embraces change.
• Previous customer service experience is a plus but not required.