Patient Services Floater

About the Role

The Patient Service Floater performs daily phlebotomy activities under the direction of the area supervisor, assisting with coverage of client locations as needed. This role involves travel within a designated region, often with short notice. The position requires interaction with clients, patients, and PathGroup personnel in a professional and courteous manner, ensuring both forensic and clinical specimen collection and processing duties are performed accurately and on time.

Responsibilities

• Travel to client assignments within a designated region with short notice.
• Greet customers appropriately and treat all customers courteously.
• Ensure accurate and timely collection of field patient service and PSC specimens.
• Explain the specimen collection process clearly and courteously to reduce patient anxiety.
• Dispose of biohazard materials and contaminated sharps in compliance with laws, standards, and policies.
• Complete requisitions accurately in Pathconnect and other PathGroup computer applications.
• Enter patient, specimen, insurance, and billing information into the computer with high accuracy.
• Communicate with clients to confirm orders, verify tests, and obtain accurate billing information.
• Research test/client information using the lab computer system.
• Match laboratory requisition forms to specimen tubes, label, centrifuge, split, and freeze specimens as required.
• Package specimens for transport, ensuring proper storage and handling to maintain specimen integrity.
• Maintain required records, documentation, and patient service logs.
• Assist with compiling monthly statistics and data.
• Perform basic clerical duties such as filing, faxing, and preparing mail.
• Approve time in the attendance software and submit accurate expense and travel logs.
• Adhere to departmental and company dress code and lab coat policies.
• Maintain a neat and clean work environment, reporting required repairs and maintenance.
• Assist with periodic inventory counts and report shortages or problems.
• Utilize proper PPE and adhere to laboratory safety precautions.
• Protect the confidentiality, integrity, and availability of protected health information and company data.
• Abide by the Corporate Compliance Program and all Corporate policies, including Privacy and Security policies.

Qualifications

Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

Skills

• Proficiency in phlebotomy and specimen collection methods.
• Attention to detail and accuracy in data entry and record-keeping.
• Strong communication and interpersonal skills.
• Ability to work independently and manage fluctuating patient flow.
• Organizational skills and ability to prioritize tasks.
• Knowledge of laboratory safety precautions and proper use of PPE.

Schedule

Requires travel within a designated region, often with short notice. Must approve time in the attendance software by noon on the Monday following the end of the pay period and submit expense and travel logs as directed.