Patient Services Floater

About the Role

A Patient Service Floater supports daily phlebotomy activities at Patient Service Centers (PSC) or as an In-office Patient Service Technician (PST), ensuring accurate and timely specimen collection. This role requires travel to client locations within a designated region, often with short notice, and involves professional interaction with clients, patients, and PathGroup personnel.

Responsibilities

• Travel to client assignments within a designated region on short notice.
• Greet customers courteously and professionally.
• Collect field and PSC specimens accurately and on time, following established procedures for venipuncture and other specimen collection (e.g., urine or fecal).
• Explain the collection process clearly to reduce patient anxiety and maintain a calm environment.
• Dispose of biohazard fluids, tissues, and contaminated sharps in compliance with laws, standards, and policies.
• Complete requisitions accurately in Pathconnect or other PathGroup computer applications.
• Enter patient, specimen, insurance, or billing information into the system with attention to detail.
• Communicate with clients to verify orders, tests, and billing information (e.g., diagnosis codes, UPIN).
• Research test and client information using the lab computer system.
• Match laboratory requisition forms to specimen tubes, label, centrifuge, split, and freeze specimens as required.
• Package specimens for transport, ensuring proper labeling and adherence to protocols to maintain specimen integrity.
• Maintain proficiency in proper collection methods and processing of all specimens.
• Maintain required records, logs, and monthly statistics.
• Perform basic clerical duties, such as filing, faxing, and preparing mail, including electronic data entry.
• Approve time in attendance software by noon on the Monday following the end of the pay period.
• Submit accurate expense and travel logs on Monday for the prior week or as directed by management.
• Adhere to departmental and company grooming, dress code, and lab coat policies.
• Manage fluctuating patient flow efficiently while maintaining professionalism.
• Communicate courteously with clients, patients, and co-workers to promote a cooperative work environment.
• Answer the telephone in a friendly and helpful manner, incorporating company name and self-identification.
• Perform duties independently and escalate pertinent issues to supervisors or managers.
• Contribute to a positive work climate and team effort.
• Maintain clean and orderly facilities, reporting repairs or maintenance needs to supervisors.
• Assist with periodic inventory counts and report shortages or problems.
• Utilize proper PPE to ensure patient and personal safety, adhering to lab safety precautions and procedures.
• Protect the confidentiality, integrity, and availability of protected health information and sensitive company data.
• Comply with the Corporate Compliance Program and all corporate policies, including Privacy and Security policies.
• Collaborate with other departments within PathGroup and subsidiaries.
• Perform other duties as assigned.