Patient Services Floater

About the Role

A Patient Service Floater supports daily phlebotomy activities at Patient Service Centers (PSC) or as an In-office Patient Service Technician (PST), ensuring accurate and timely specimen collection. This role requires travel to client locations within a designated region, often with short notice, and involves professional interaction with clients, patients, and PathGroup personnel.

Responsibilities

• Travel to client assignments within a designated region on short notice.
• Greet customers professionally and courteously.
• Collect field and PSC specimens accurately and on time, following established procedures.
• Explain venipuncture or other specimen collection processes (e.g., urine or fecal) to reduce patient anxiety.
• Dispose of biohazard fluids, tissues, and contaminated sharps in compliance with laws and policies.
• Complete requisitions accurately in Pathconnect or other PathGroup applications.
• Enter patient, specimen, insurance, or billing information into computer systems with attention to detail.
• Communicate with clients to verify orders, tests, and billing information (e.g., diagnosis codes, UPIN).
• Research test and client information using lab computer systems.
• Match laboratory requisition forms to specimen tubes; label, centrifuge, split, and freeze specimens as required.
• Package specimens for transport, ensuring integrity through proper storage and labeling.
• Maintain required records, logs, and monthly statistics.
• Perform basic clerical duties (filing, faxing, mail preparation) and electronic data entry.
• Approve time in attendance software by noon on the Monday following the pay period.
• Submit accurate expense and travel logs on Monday for the prior week or as directed.
• Adhere to grooming, dress code, and lab coat policies; maintain a neat and professional appearance.
• Manage fluctuating patient flow efficiently.
• Display courteous and professional behavior toward clients, patients, and coworkers.
• Answer telephones in a friendly and helpful manner, incorporating company name and self-identification.
• Perform duties independently and communicate issues to supervisors for resolution.
• Maintain a positive work climate and contribute to team efforts.
• Ensure facilities are clean, neat, and in good repair; report maintenance needs.
• Assist with periodic inventory counts and report shortages or problems.
• Utilize proper PPE and adhere to lab safety precautions and procedures.
• Protect patient confidentiality and sensitive company data in alignment with industry security practices.
• Comply with the Corporate Compliance Program and all corporate policies, including Privacy and Security policies.
• Collaborate with other PathGroup departments and subsidiaries as needed.
• Perform additional duties as assigned.