Patient Care Representative

Job Summary

About the role

The Patient Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy.

Shift Hours

Shift Hours: M-F 2:30p-11p

What you will do

• Greet patients, collect necessary copay/deductible/co ins and explain the consent form to be completed.
• Assist patients with Ipad check in process, ability to trouble shoot and provide feedback.
• Able to recognize and utilize when language services are needed.
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list).
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Assists In patient interview process.
• Assists in preparing patient scan room.
• Maintain co pay/petty cash accuracy and make daily bank deposits.
• Perform other related duties as required.

Required Qualifications

• High School Diploma required.
• Must be CPR certified.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Proven ability to multi task and exceed customer expectations is required.
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.

Preferred Qualifications

• Medical office or healthcare administration courses preferred.
• Knowledge of anatomy, medical terminology and insurance requirements is preferred.

Additional Job Description

Pay range for this position is $17-29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors. It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.