Patient Care Representative

About the role

42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service, and patient satisfaction. The Patient Care Representative (Dental Receptionist) at Willow Run Dental will provide administrative support to facilitate the relationship between our patients and dentists, serving as the front line of patient communication.

Responsibilities

• Interact with patients in a positive professional manner via telephone and in person
• Schedule and confirm appointments
• Review and educate patients on treatment plans and financial responsibilities
• Accurately confirm insurance benefits, communicate and collect patient payment obligations
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
• Respond to and reply to requests for information
• Maintain strict compliance with HIPAA and patient privacy
• Perform other related job duties as assigned

Requirements

• Excellent customer service skills
• Clear speaking and telephone voice
• Positive attitude and energetic personality
• Comfortable in a computerized environment
• Ability to multitask

Pay

Hourly Rate: $18 - $22 USD

42 North Dental values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.