Patient Care Manager | Critical Care Services

At Singing River Health System, caring isn't just part of the job — it's in our DNA. Whether we're saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day. With pride, passion, and commitment, we will improve health and save lives in our community every day.

About the role

The Patient Care Manager (PCM) facilitates teamwork and unit pride by advocating for an environment that promotes high patient care standards and implements strategies to ensure patient and physician satisfaction. The PCM is a registered professional nurse responsible for 24‑hour leadership of specific nursing unit(s) within the Department of Nursing, working in a cooperative and consultative relationship with the Nurse Management Team and other disciplines under the direction of the Department Director. The PCM assumes authority, accountability, and leadership/management responsibility for the assigned unit(s) and may be assigned to work house supervisor shifts as needed. The PCM provides leadership to achieve unit, departmental, and organizational objectives within a rapidly changing environment, applying advanced knowledge of nursing and management to manage systems of patient care, personnel development, fiscal and unit operations, performance improvement, and program development while promoting innovation and excellence in clinical, service, and team performance.

Responsibilities

• Facilitate teamwork and unit pride; advocate for high patient care standards
• Implement strategies to ensure patient and physician satisfaction
• Provide 24‑hour leadership of assigned nursing unit(s)
• Manage systems of patient care, personnel development, fiscal and unit operations, performance improvement, and program development
• Promote innovation and excellence in clinical, service, and team performance
• Serve as house supervisor on assigned shifts as needed
• Work cooperatively with Nurse Management Team and other disciplines

Qualifications

• Graduate of an NLN‑accredited School of Nursing (required); Bachelor of Science in Nursing (preferred)
• Current Registered Nurse license in the State of Mississippi
• BCLS certification (must obtain/maintain upon hire or transfer)
• De‑escalation training completed within 90 days of orientation; appropriate level of de‑escalation training required
• Three (3) years progressive professional nursing experience in an acute care hospital (required)
• Management experience (preferred)

Physical Demands

• Work is mainly active: regular movement about the unit, facility, and travel to other SRHS facilities
• Exertion to lift, carry, push, pull, or otherwise move objects
• Repetitive motions of wrists, hands, and/or fingers (e.g., keyboard, copier, 10‑key)
• Able to perceive sound at normal speaking levels and make fine discriminations in sound
• Close visual acuity with ability to adjust focus between monitor and printed material
• Able to remain active for extended periods without undue fatigue
• Flexible hours as required/requested

Mental Demands

• Keen mental faculties, assessment, and decision‑making abilities
• Superior communication, speaking, and enunciation skills (in person and by telephone)
• Strong written and verbal communication skills
• Emotional stability conducive to high‑stress environments
• Ability to work under pressure and meet deadlines
• Attention to detail and ability to multi‑task in complex situations
• Ability to maintain collaborative, respectable working relationships throughout SRHS and other organizations

Skills

• Proficiency with MS Outlook, Word, Excel, PowerPoint, and other word processing, spreadsheet, database, and presentation software
• Ability to work independently with minimal supervision; seek guidance to clarify assignments
• Basic business skills and understanding of general financial operations and major AR goals in healthcare
• Travel throughout the SRHS service area (employee provides own transportation)
• Out‑of‑state travel for education purposes as required

Reporting Structure

Reports to: Director of Nursing Service / Chief Nursing Officer

Supervises: Assigned nursing unit personnel