Patient Care Manager

Responsibilities

• Conduct home assessments to determine consumer eligibility for Home Care services.
• Effectively communicate with Direct Care Workers and patients about company updates regarding their services.
• To supervise, observe and monitor contact visits.
• To advise, guide, and train household members in managing household affairs, practical tasks, and other means of providing for care.
• Complete routine updates on the well-being of patients and direct care workers.
• Lead and supervise a team of Care Team Associates (CTA).
• Ensure that patients receive personal care services based on needs and what matters most to the patient.
• Maintain operational and growth goals, including key performance metrics.
• Ensure quality of services delivered meets Company standards.
• Foster an engaged workforce.
• Ensure compliance with the law and Company policies.
• Absorb and assist with on-site visits as needed.

Qualifications

• Previous experience in home care, nursing or other medical fields.
• Ability to build rapport with patients.
• Associate’s degree or Bachelor’s degree required.
• Two or more years of healthcare leadership preferred.
• Bilingual preferred.
• Passion and dedication to help those in need.
• Strong work ethic.
• Strong communication skills.
• Ability to work flexible hours to meet patient and employee needs.