Patient Care Manager

About the role

The Patient Care Manager at MercyOne Elkader Medical Center is responsible for managing the day-to-day operations and upholding clinical practice standards within the department. They provide positive leadership, problem-solving skills, and are responsible for continuous quality improvement, patient satisfaction, budgeting, customer and staff feedback, training and development.

Responsibilities

• Responsible for the clinical practice within the department.
• Ensures safe, effective delivery of clinical services.
• Demonstrates presence or involvement in the department on a daily basis.
• Rounds and interacts with physicians, staff, patients, families, and customers.
• Available to problem solve, support, and assist the team.
• Upholds clinical practice standards and guidelines.
• Explores opportunities to improve clinical outcomes and takes action.
• Keeps self-updated and current with new trends and technology related to clinical specialty, areas of responsibility, leadership, and management.
• Maintains staffing patterns that support effective clinical services within established budget parameters.
• Monitors operations responsive to changes in coding, billing, and reimbursement.
• Develops, implements, and monitors a Quality Improvement Plan that is reviewed and revised annually or as needed.
• Responds to customer complaints within 24-48 hours.
• Follows up on incident reports and takes immediate action to events of major consequences.
• Documents and takes action within 24 hours on potentially compensable events (i.e., accidents, professional errors, etc.).
• Documents and reports unsafe conditions.
• Demonstrates compliance with all licensing, accrediting, certification, and/or legal requirements.
• Communicates and works with others in an age-appropriate manner.
• Manages change by educating team members to accept and acknowledge change, leading others through it with enthusiasm.
• Acts as a role model for team development.
• Selects competent staff at a level consistent with need, in a timely manner.
• Ensures new employees are oriented to department and job and that initial competency assessment is complete and documented.
• Delivers objective and honest feedback, giving credit when deserved.
• Completes annual competency assessments on or before due date.
• Administers and documents disciplinary action as appropriate.
• Encourages staff development (i.e., assesses needs, assists in development of education plan).
• Selects competent staff at a level consistent with need, in a timely manner.
• Facilitates team discussion toward positive solutions.
• Maintains an acceptable turnover rate.
• Prepares/contributes to an annual budget that is congruent with goals and objectives.
• Maintains acceptable level of expenditures consistent with budgeted amounts.
• Adjusts utilization of staff and materials to actual workload.
• Makes decisions about and effectively coordinates the use of all resources (people, materials, time) to achieve maximum productivity.
• Adheres to all safety, infection control, and colleague health policies and procedures.
• Attends required safety programs.
• Uses personal protective equipment required of the job.
• Knows and can demonstrate departmental emergency procedures for fire, disaster, and other emergency situations.
• Reports and removes unsafe equipment/furniture.
• Asks for assistance when needed to assure safety for all involved.
• Maintains a safe working environment and practices safe working habits.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Requirements

• BSN or actively completing BSN degree within 3 years of offer acceptance.
• Minimum 5 years nursing experience; 3 years’ experience in nursing leadership.
• Current Iowa RN license. Active IL RN license if working in IL.
• BLS. ACLS.
• Mandatory Reporter.
• High language, high math, high reasoning ability.
• Personal computer.
• Ability to work with diverse groups of people.
• Ability to work under pressure.
• Ability to be diplomatic.
• Strong leadership and teambuilding skills.
• Ability to prioritize and delegate.

Qualifications

• Minimum 5 years nursing experience; 3 years’ experience in nursing leadership.
• BLS. ACLS.
• Mandatory Reporter.
• High language, high math, high reasoning ability.
• Personal computer.
• Ability to work with diverse groups of people.
• Ability to work under pressure.
• Ability to be diplomatic.
• Strong leadership and teambuilding skills.
• Ability to prioritize and delegate.

Skills

• Leadership and teambuilding skills.
• Ability to prioritize and delegate.

Benefits

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System.

Pay

1.0 FTE (40 hours per week)

Schedule

Day shift

Employment Type

Exempt status