Patient Care Host-Hostess, Full-time

About the Role

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Under the supervision of the Director of Food Services, the Patient Care Host/Hostess provides personalized meal service to patients, enhancing the patient experience through meal assistance, delivery, and support services.

Responsibilities

• Assist patients with menu selections based on prescribed diets
• Ensure meal selections meet guidelines for modified diets
• Communicate patient selections to food production staff
• Prepare and deliver meals, snacks, and nutritional supplements
• Monitor and record patient intake; communicate updates to care team members
• Maintain accurate patient diet information using hospital systems
• Assemble meal trays and serve meals in a timely, courteous manner
• Collect used dishware and transport to dish room; assist with cleaning
• Stock patient and staff pantries, ensuring proper labeling, dating, and rotation
• Prepare simple cold items such as salads and sandwiches as needed
• Provide excellent customer service to patients, families, and staff
• Report concerns or issues promptly to appropriate personnel
• Support sanitation and cleanliness standards in the department
• Assist with monitoring intake and completing calorie counts when assigned
• Complete required documentation accurately and according to procedures
• Perform other duties as assigned

Qualifications

• High school diploma or GED required
• Minimum of 1 year of customer service experience
• At least 6 months of experience using computers or electronic systems
• Experience in healthcare or food service preferred

Schedule

Variable shifts between 6:00 AM and 9:00 PM. Includes every other weekend and every other holiday.

Skills & Abilities

• Ability to multitask and manage competing priorities
• Strong attention to detail and ability to follow procedures
• Ability to learn quickly and adapt to changing tasks
• Clear and effective communication skills
• Strong interpersonal skills and a patient-focused approach
• Ability to remain composed and efficient in a fast-paced environment

Benefits

We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.