Patient Care Host-Hostes Food Services (Full time/Varied shifts)

Summary

Under the supervision of the Director of Food Services, the Patient Care Host/Hostess provides personalized meal service to patients. This role helps enhance the patient experience through meal assistance, delivery, and support services. Location: Lancaster General Hospital, 555 N Duke St, Lancaster, PA

Key Responsibilities

• Assist patients with menu selections based on prescribed diets
• Ensure meal selections meet guidelines for modified diets
• Communicate patient selections to food production staff
• Prepare and deliver meals, snacks, and nutritional supplements
• Monitor and record patient intake; communicate updates to care team members
• Maintain accurate patient diet information using hospital systems
• Assemble meal trays and serve meals in a timely, courteous manner
• Collect used dishware and transport to dish room; assist with cleaning
• Stock patient and staff pantries, ensuring proper labeling, dating, and rotation
• Prepare simple cold items such as salads and sandwiches as needed
• Provide excellent customer service to patients, families, and staff
• Report concerns or issues promptly to appropriate personnel

Additional Responsibilities

• Support sanitation and cleanliness standards in the department
• Assist with monitoring intake and completing calorie counts when assigned
• Complete required documentation accurately and according to procedures
• Perform other duties as assigned

Qualifications

• High school diploma or GED required
• Minimum of 1 year of customer service experience
• At least 6 months of experience using computers or electronic systems
• Experience in healthcare or food service preferred

Work Schedule

• Variable shifts between 6:00 AM and 9:00 PM
• Includes every other weekend and every other holiday

Skills & Abilities

• Ability to multitask and manage competing priorities
• Strong attention to detail and ability to follow procedures
• Ability to learn quickly and adapt to changing tasks
• Clear and effective communication skills
• Strong interpersonal skills and a patient-focused approach
• Ability to remain composed and efficient in a fast-paced environment