Patient Care Coordinator (SCAN Temp)

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults through Medicare Advantage, fully integrated care models, primary care, and next-generation care delivery.

About the role

This is a temporary role with an assignment estimation of 6 months. The Patient Care Coordinator will support SCAN Mobile Care Team’s (Embrace) clinicians and coordinate care for SCAN members to enhance seniors’ ability to manage their health and live independently.

Responsibilities

• Work closely with SCAN Mobile Care Team (SMCT) clinicians to deliver an excellent healthcare experience to our members.
• Perform administrative responsibilities with minimal supervision, including:
  • Refill approved prescriptions, communicate with vendors, order patient medical equipment, process lab orders, and fill out patient forms.
  • Schedule specialty appointments and coordinate transportation.
  • Answer telephone calls professionally and address/direct calls appropriately.
  • Sort and distribute incoming mail and faxes.
  • Maintain inventory of supplies and materials needed by clinical staff; stock and order supplies as necessary.
• Collect and organize patient medical information and reports while maintaining confidentiality and protecting patient privacy.
• Support SMCT with fulfilling patient care initiatives.
• Seek out opportunities for improvements from trends in patient feedback and propose viable solutions in team settings or with leadership.
• Occasionally join SMCT clinicians in communities around Los Angeles and Orange Counties to support patient care.
• Monitor and address clinical quality care gaps with clinicians.
• During busy enrollment periods, assist SMCT sales team with set up and break down of presentations and events at senior-living communities throughout Los Angeles and Orange Counties.
• Promote the mission, vision, and values of SCAN Health Plan and serve as an ambassador when interfacing with senior-living communities.
• Actively support and advance SCAN’s vision, mission, and strategic goals.
• Other duties as assigned.

Requirements

• HS Diploma or GED required; Bachelor's degree preferred.
• A comparable combination of education/experience and/or training will be considered equivalent to the education listed above.
• 2+ years of related experience as a medical assistant, medical office administrator, or care coordinator.
• Direct patient care background preferred but not required.
• Experience with Medicare Advantage or long-term care communities preferred.
• Ability to communicate effectively verbally and in writing.
• Cultural competence and sensitivity required; multilingual skills preferred.
• Highly organized with attention to detail.
• Strong interpersonal skills, hospitality, and change agent mindset essential to build relationships with healthcare team, patients, families, and senior-living communities.
• Knowledgeable and able to maintain HIPAA requirements.
• Adaptable and open to change and problem-solving.

Benefits

• Medical Benefits
• Paid Sick Time
• Excellent 401(k) Retirement Saving Plan
• An opportunity to become part of a team that makes a difference to our members and our community every day.

Pay

Base salary range: $20.14 to $29.16 per hour

Schedule

Work Mode: Remote