Patient Care Coordinator
Job Responsibilities
- Greet/check-in & check-out and direct patients and visitors.
- Schedule appointments, update patient information in practice management system and provide information to patients.
- Process payments and handle patient complaints.
- Ability to build and maintain rapport with all referral sources.
- Ability to multi-task and work in a fast-paced environment.
- Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
- Completes requests by always greeting all clients & patients with courteous and respectful interactions, on the phone, via email or portal interaction, and answering or referring all inquiries as appropriate team member.
- Maintains patient confidence and protects operations by always keeping information confidential in compliance with all HIPAA rules and regulations.
- Ability to de-escalate dissatisfied patients and offering patient assistance and support as needed.
- Secures information by completing all necessary actions required within the assigned system and established procedures.
- Provides all historical reference required by utilizing filing and retrieval systems.
- Contributes to team effort by accomplishing all related tasks as needed.
- Always provides superior customer service excellence.
- Remains flexible on behalf of the position and the team.
- Able to interact both positively and professionally through multiple departments within the practice.
- Able to work both independently as well as within a team environment.
Qualifications
- Ability to interact both positively and professionally through multiple departments within the practice.
- Able to work both independently as well as within a team environment.
Benefits
- Comprehensive healthcare coverage (medical, dental, and vision plans).
- Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity).
- 401(k)-retirement savings.
- Life & disability insurance.
- An employee assistance program.
- Legal support.
- Auto, home insurance, pet insurance.
- Employee discounts with preferred vendors.
About Pride Health
Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010. As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.
Equal Employment Opportunity Statement
Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.