Patient Care Coordinator Per Diem

About the role

The Patient Care Coordinator performs a full range of administrative support services for clinic/site including the collection of co-payments, scheduling of patients for medical procedures, tests, associated ancillary services, and other related duties; seeks prior authorization and referrals for these services. Answers telephone calls for the department in the assigned department queue and maintains exemplary personal agent statistics. Trains others in exemplary processes for both phone and non-hon workflows. Coordinates the work of others to ensure coverage in administrative areas of the practice. Works to resolve patient complaints by investigation and acts as a liaison to other resources and departments to ensure resolution. Provides education to staff and patients on processes and department scheduling procedures to ensure the highest level of patients/customer satisfaction.

Responsibilities

• Changes template to alter multiple-day availability and provider vacation time, according to provider preference and department protocol
• Performs service recovery within the practice (critical thinking and problem solving)
• Demonstrated ability to de-escalate a negative patient interaction
• Escalates patient complaints and billing concerns to the Lead/Supervisor if unable to resolve them independently
• In conjunction with department leadership and training, acts as a formal preceptor to new PCC staff
• Participates in Patient Care Coordinator interviews as requested
• Maintains and develops harmonious relationships with co-workers, providing support and assistance to ensure quality customer service
• Creates staff schedules and assigns work tasks appropriately based on workload and skill level
• Ensures all key tasks in the practice have adequate coverage and are completed to the expectations of the supervisor or manager
• Provides both motivational performance feedback and coaching for improvement and communicates concerns and recognition to leadership
• Floats to different sites as required or directed
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures and objectives
• Participates in learning opportunities provided through the learning management system
• Participates in departmental meetings and huddles as directed by department leadership
• Regular, reliable and predictable attendance is required
• Performs other similar and related duties as required or directed

Requirements

• High School Diploma/GED
• 2+ years of experience working in a healthcare or health insurance setting
• 2+ years of EHR experience
• Access to reliable transportation and valid active US driver's license

Qualifications

• 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
• Knowledge of Ophthalmology and Optometry

Skills

• Proven ability to demonstrate leadership, task delegation and work coordination of a team
• Ability to think critically and exercise sound judgment and manage multiple priorities and deadlines
• Excellent communication, customer service, interpersonal and organizational skills
• Willingness to learn and be an active member of a healthcare team

Benefits

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• Career development opportunities