Patient Care Coordinator-Mt. Prospect, IL

About the Role

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

Responsibilities

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for scheduling follow-up hearing tests, consultations, and weekly evaluations
• Collect patient intake forms and maintain patient files/notes
• Schedule/Confirm patient appointments
• Complete benefit checks and authorization for each patient’s insurance
• Provide first-level support to patients, answer questions, check patients in/out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• General sales knowledge for accessories and patient support
• Process patient orders, receive all orders, verify pick-up, and input information into the system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• General office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least 1 community outreach event per month

Qualifications

• High School Diploma or equivalent
• Associates degree, preferred

Skills

• Professional verbal and written communication
• Strong relationship-building skills with patients, physicians, and clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience, a plus

Work Experience

• 2+ years in a healthcare environment, preferred
• Previous customer service experience is required

Benefits

• 401K with a Company Match
• Medical, Dental, Vision Coverage
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

Location: Mt. Prospect, IL - 1772 W. Golf Road, Mt. Prospect, IL 60056
Clinic Hours: Monday-Friday 8:30am-5:00pm
Pay: $18.00-$22.00 an hour + Performance-Based Sales Incentive Bonus!