Patient Care Coordinator - Laconia Endocrinology Practice

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information.
• Makes collection attempts while providing education on resources available.
• Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcome and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments.
• Works Televox Reports daily.
• Promotes Patient Connect enrollment.
• Responsible for distribution of mail, faxes and electronic desktops.
• Supports form completion requests and educates patients on form completion.
• Works independently and within a team on special, nonrecurring and ongoing projects.
• Captures and coordinates multiple aspects of projects, events, and other complex activities.

Requirements

• High School degree or General Educational Development equivalency required.
• Must pass annual registration competency exam.
• Demonstrated customer service ability to interact with the public, staff and patients preferred.
• Proven customer service experience.
• Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.
• Familiarity with medical terminology preferred.

Qualifications

• None required.

Skills

• Customer Service
• Medical Office Operations
• Medical Terminology

Benefits

• Equal Employment Opportunity Employer

Pay

• N/A

Schedule

• N/A

Physical And Work Requirements

• LIGHT material handling classification
• Regularly lifts, carries or pushes/pulls less than 10 pounds, frequently lifts, carries or pushes/pulls up to 10 pounds, and occasionally lifts, carries or pushes/pulls up to 20 pounds.
• Reaches, sits, speaks, bends, walks, kneels, squats, stands, hears, fine motor, and repetitive motion.
• Exposure to airborne pathogens.
• Noisy work environment.

Concord Hospital is an Equal Employment Opportunity employer.