Patient Care Coordinator-Indianapolis, IN

Location: Indianapolis, IN – 8202 Clearvista Pkwy, Suite 9C, Indianapolis, IN 46256

Pay

$17.00–19.00 an hour plus a Sales Incentive Program.

Schedule

Monday–Friday, 8:30 am–5:00 pm

Benefits

• 401K with company match
• Medical, dental, and vision coverage
• Free hearing aids for all employees and discounts for qualified family members
• Paid time off and holiday time
• No nights or weekends
• Legal Shield and identity-theft protection
• One floating holiday per year

Responsibilities

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients to schedule follow-up hearing tests, consultations, and weekly clinic evaluations
• Collect patient intake forms and maintain patient files and notes
• Schedule and confirm patient appointments
• Complete benefit checks and insurance authorizations for each patient
• Provide first-level support to patients: answer questions, check patients in and out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• Apply general sales knowledge for accessories and patient support
• Process patient orders, receive all orders, verify pick-up, and input information into the system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• Perform general office duties, including cleaning
• Manage inventory, order and monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least one community outreach event per month

Requirements

• High school diploma or equivalent (associate degree preferred)
• Industry/product knowledge, especially prior experience with hearing aids, is a plus
• Professional verbal and written communication skills
• Strong relationship-building skills with patients, physicians, and clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience is a plus
• 2+ years in a healthcare environment is preferred
• Previous customer service experience is required