Patient Care Coordinator II

Responsibilities

• Assists surgeon during office hours by facilitating patient flow, accompanying patients to exam/procedure rooms, assisting patients as needed with walking, transfers, dressing, specimen collection and preparing for exam.
• Provides patient education related to treatment.
• Answers, triages and returns phone calls.
• Communicates changes to clinic schedule as needed.
• Removes or applies wound dressing.
• Aids in the application or teaching related to bracing/casting.
• Removes sutures or staples after physician assessment of wound.
• Prepares supplies and draws up injections for physician.
• Electronically retrieves x-ray, MRI, or other records for physician.

Requirements

• Obtains insurance pre-certification as needed for diagnostic procedures, treatment, medication, or surgery.
• Schedules pre-admission testing for patients by contacting PCP or hospital.
• Surety that any special surgical instruments/devices or DME have been ordered for surgery and post op care.
• Sends completed pre-admission testing to appropriate surgery location prior to patient surgery.
• Prepares x-rays and other patient information for doctor to take to surgery.
• Completes disability forms or other documents requested by patients, reviewing with physicians as needed.
• Works with Patient Accounts department to ensure that hospital charges or consults are entered for billing and works to resolve any missing ticket reports or answer any coding questions.
• Provides coverage for vacation/sick calls from other clinicians.
• Develops and maintains pre-op patient education program.
• Places prescription refill orders at direction of physician.

Qualifications

• Candidates will be required to have completed a medical assisting or comparable education.
• Certification related to the educational program is desired.
• Prior experience in a physician office setting is essential, preferably in an orthopedic or surgical environment.
• Previous casting experience desired.
• Maintains current CPR certification.