Patient Care Coordinator Harborview Otolaryngology Clinic

About the role

The Harborview Otolaryngology Clinic is seeking a Full-time Days Patient Care Coordinator.

Primary Responsibilities

• Review and prioritize incoming referrals from multiple sources using their knowledge of each physician’s specialized skill set
• Triage incoming referrals to assure the appropriate specialist will be reviewing referrals
• Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner
• Schedule initial patient appointments either in person or via Telemedicine based on provider and patient preference
• Congratulations and assists with urgent insurance authorization or financial assistance
• Manage and resolve a high volume of phone inquiries and messages
• Review appointment follow-up requirements and expectations with patients
• Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations
• Offer financial assistance to self-pay and underinsured patients. Provide them with the necessary steps to apply for financial counseling
• Build provider schedules
• Serve as a primary program contact to other departments, patients, providers outside facilities
• Other assigned duties

Requirements

• A high school diploma or equivalent AND two years of experience in the program specialty OR
• An equivalent of education/experience

About Harborview Medical Center

Located at Harborview Medical Center, our specialty clinic assesses and treats patients with routine and complex disorders, conditions and cancers of the ear, nose, throat and related structures of the head and neck. Our highly-trained surgeons, speech pathologists, nurses and support staff work hard to provide each patient with individualized treatment and information to support the healthiest outcome possible. We also provide diagnosis and treatment for voice and swallowing conditions, sleep surgery, and complete audiology services, including diagnostic hearing evaluations and advanced hearing aid technology.

Compensation, Benefits & Position Details

Pay Range Minimum: $25.58 hourly
Pay Range Maximum: $36.62 hourly
Benefits: Other Compensation: For information about benefits for this position, visit here

Shift: First Shift (United States of America)
Temporary or Regular: This is a regular position
FTE (Full-Time Equivalent): 100.00%