Patient Care Coordinator Float Laconia Gilford area

About the Role

Under the general supervision of the Practice Administrator, Practice Manager, or Assistant Practice Manager, this role performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management, and other patient care coordination duties. The Patient Care Coordinator (PCC) serves as the primary access point for patients and their families, ensuring timely, efficient, and compassionate customer service.

Qualifications

High School degree or General Educational Development (GED) equivalency required. Must pass an annual registration competency exam. Demonstrated customer service ability to interact with the public, staff, and patients is preferred.

Experience

Proven customer service experience is required. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards is essential. Familiarity with medical terminology is preferred.

Responsibilities

• Greets and checks in patients; secures signatures for all required documentation; follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information.
• Makes collection attempts while providing education on available resources.
• Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients; creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms, or reschedules patient appointments.
• Works Televox Reports daily and promotes Patient Connect enrollment.
• Responsible for distribution of mail, faxes, and electronic desktops.
• Receives, tracks, and educates patients on form completion requests.
• Supports a culture of “yes” in alignment with a patient-centered medical home.
• Works independently and within a team on special, nonrecurring, and ongoing projects.
• Coordinates multiple aspects of projects, events, and other complex activities.

Physical and Work Requirements

The physical demands and work environment described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• The Dictionary of Occupational Titles Material Handling Classification is LIGHT.
• Must regularly lift, carry, or push/pull less than 10 pounds, frequently lift, carry, or push/pull up to 10 pounds, and occasionally lift, carry, or push/pull up to 20 pounds.
• While performing duties, the employee is regularly required to use fine motor skills, perform repetitive motion, hear, reach, sit, and speak.
• Frequently required to bend and walk.
• Occasionally required to kneel, squat, and stand.
• Specific vision abilities required include color vision, depth perception, far vision, near vision, and peripheral vision.
• Occasionally exposed to airborne pathogens.
• The noise level in the work environment is usually moderate.