Patient Service Coordinator Float
About the role
The Patient Service Coordinator position is available at Fertility Centers of Illinois to support the River North and Chicago, Illinois offices. The schedule is Monday through Friday, 8:00 AM to 4:30 PM Central Time, with a weekend rotation. Compensation is $20 to $22 per hour (commensurate with experience).
Responsibilities
- Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
- Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
- Schedule appointments
- Address customer/patient issues and insure effective short-term and long-term resolution
- Provide timely feedback to the practice regarding service failures or patient concerns
- Consult with patients regarding their benefits, coverage and financial options
- Greet patients and visitors to the office and providing high level of customer service
Qualifications and Skills
- Minimum 1 years of applicable work experience
- High School diploma required
- Extensive knowledge of insurance/benefits, medical terminology and medical billing
- Experience working in an OB/GYN office is a plus
- Strong communication skills, independent worker, detailed-oriented, computer savvy
- High level of customer service essential
What You’ll Bring
We're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.
What We Offer
- Competitive, comprehensive benefits package
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition assistance and professional development support
- Performance-based bonus opportunities
- Generous paid time off, paid holidays, and paid parental leave
- Life and disability benefits
- Fertility Discount Program
- Employee wellness and recognition programs
Our Commitment to Inclusion and Opportunity
US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.