Patient Care Coordinator - Behavioral Health

About the Role

Patient Care Coordinators provide a variety of receptionist and skilled clerical duties in support of the PMG physician offices. This includes obtaining patient demographics, insurance information and verification, explanation of various hospital forms and policies, obtaining signatures, discussions on financial responsibilities, collection of monies, and initiation of the proper episode of care. Processes required information on all patients according to departmental and interdepartmental policies and procedures while adhering to the patient-focused admissions process.

Performs all other duties assigned such as filing, keyboarding, answering telephone, etc. Is able to work effectively and calmly with frequent interruptions, in a rapid-paced environment. Accountable to obtain timely and accurate information.

Responsibilities

• Obtain patient demographics and insurance information
• Verify insurance details
• Explain hospital forms and policies to patients
• Obtain patient signatures
• Discuss financial responsibilities with patients
• Collect payments
• Initiate proper episode of care
• Process required patient information according to policies and procedures
• Perform additional duties such as filing, keyboarding, and answering telephones

Requirements

• Customer service-related experience

Preferred Qualifications

• 6 months of office experience, medical office preferred
• 6 months of experience in Electronic Medical Records

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics, and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable.

About The Team

Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics, and 30,000 caregivers.

Pay

The pay range for this position is $18.07 - $27.64 per hour. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits

Providence offers a comprehensive benefits package including:

• A retirement 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well-being resources

Learn more at providence.jobs/benefits.

Schedule

Full time, Day shift

Work Location: Missoula Medical Plaza, Missoula, MT (On-site)