Patient Care Coordinator

Northern Texas Facial & Oral Surgery, 4130 Justin Road, #105, Flower Mound, TX 75077

About the role

We are seeking a dedicated and detail-oriented Patient Care Coordinator to join our team. This role is crucial in managing patient treatment plans and associated fees, relieving the surgeon from discussing these details with patients. You will play an integral part in our team, with responsibilities spanning administrative tasks and patient interactions, offering opportunities for learning and growth.

Responsibilities

• Present treatment plans to patients, explaining procedures and associated fees.
• Assist patients with financing and payment arrangements to ensure affordability and compliance.
• Schedule returning patients for follow-up treatments and appointments.
• Verify insurance coverage, send claims, post payments, and manage collections.
• Oversee patient accounts, ensuring accuracy and timely updates.
• Manage front office tasks, ensuring a smooth and efficient workflow.
• Work closely with other professionals to form a highly effective team, attending to the administrative tasks of the office.

Requirements

• Genuinely serve our patients at every level, enhancing patient satisfaction and increasing office efficiency.
• Positively influence patients, coworkers, referring offices, and the practice as a whole.
• Completion of high school or equivalent is required.
• Previous dental or medical administrative experience is required.
• Previous experience in dental or medical billing is preferred.
• Familiarity with dental/medical practice management systems.
• Demonstrated ability to multitask and be a self-starter in a fast-paced environment.
• Experienced with customer service techniques, ensuring a superior patient experience.
• Superior communication skills, both verbal and written, are essential for effective interaction with patients and team members.
• Willingness to take on other duties as assigned and adapt to the evolving needs of the practice.

About Us

By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, or support services, your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices.

Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth:

• Passion for Patient Care
• Outstanding Results
• Winning Attitude
• Embracing Continuous Improvement
• Respect for Self and Others