Patient Care Coordinator

About the role

The Patient Care Coordinator (PCC) coordinates daily desk operations in the dental clinic and provides excellent customer service to both patients and students of Touro College of Dental Medicine. The incumbent ensures a positive experience for students and patients, handles financial transactions, updates patient demographics, schedules appointments, and closes out appointments. The PCC acts as the primary point of contact for patients within the Clinic Group Practices and reports to the Director of Clinical Operations.

Responsibilities

• Perform check-in, update demographics, collect and upload patient dental insurance information, and verify dental eligibility when needed.
• Update the student appointment book with cancellations and no-shows as needed.
• Monitor student attendance and the student-patient roster.
• Perform check-out duties: process patient walk-out for services provided and notify patients of required payment due.
• Document in the Electronic Health Record any communication with the patient.
• Perform End of Day closing duties and run End of the Day reports.
• Evaluate patient accounts: collect payments, prepare adjustments, and allocate funds.
• Work collaboratively with the Clinical Practice Leader (CPL) to support the Group Practice team with patient care management.
• Meet at least weekly with CPL to review student compliance.
• Check emails and voicemails and respond to them in a timely fashion.
• Promote hospitality and respect for all patients, students, and faculty.
• Collect and send additional information requested by insurance companies.
• Run reports assigned to control patient Accounts Receivable balances (unapproved charges, pre-payments, and open balances).
• Communicate with the lab coordinator to clarify any financial holds.
• Monitor student attendance and faculty approval of daily codes and notes.
• Communicate with patients to minimize or resolve issues within the school before escalation.
• Report escalated patient issues to the Director of Clinical Operations.
• Schedule Uber transportation for patients when required.
• Safeguard patient privacy and confidentiality.
• Answer phones expeditiously and communicate effectively with callers, including patients, faculty, students, coworkers, and call centers.
• Participate in periodic huddles with the clinic team.
• Perform other duties assigned in support of clinic operations and patient care services as requested by Leadership.

Requirements

• High school diploma or equivalent (GED) required.
• Experience in a dental office preferred.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, and Outlook required.
• Strong attention to detail required.
• Ability to effectively manage and organize daily tasks, independently and with a team, while balancing multiple projects and meeting deadlines.
• Accuracy and productivity in completing tasks required.
• Customer service and team-oriented approach required.
• Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues.
• Demonstrated proficiency in communication (written and verbal).
• Accurate data entry skills; experience with AxiUm or similar computer program entry is desirable.
• Adherence to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
• Must be available for work during the hours assigned for student instruction and practice development.
• Fluent in English; Spanish-speaking highly preferred.

Skills

• General administrative duties.
• Strong organizational and multitasking skills.

Working Conditions

• Able to lift up to 5 lbs.
• Patient-facing role.

Pay

Minimum Salary: USD $44,427.00/year
Maximum Salary: USD $55,535.00/year