Patient Care Coordinator
About the Role
Compass Oncology—the largest privately-owned Cancer Care and Research Facility in the Pacific Northwest—is seeking a Patient Care Coordinator to join our high-impact team. This role requires someone who is adaptable, multi-faceted, and willing to jump in wherever needed, even beyond their usual scope of responsibilities. In a team environment, collaboration, flexibility, and a proactive approach are essential to support each other and provide an exceptional patient experience.
Responsibilities
- Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
- Accurately and efficiently schedules patient medical appointments to include office visit, lab, chemotherapy, and other associated ancillary appointments as ordered by Provider in computer system.
- Assist patient in coordinating external referrals as ordered by the provider.
- Obtains and maintains accurate patient demographics and insurance information and communicates changes appropriately.
- Researches and responds to routine and non-routine patient inquiries in a timely and professional manner. Requests assistance from more seasoned coworkers & supervisor on complex issues in order to discuss resolution & learn.
- Answers all incoming calls, assesses callers’ needs, directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner using patient portal.
- Develop and maintain positive and collaborative working relationships across all departments and staff.
- Attend weekly team huddles lead by Provider to discuss patient cases and work collaboratively to ensure quality care is provided.
- Actively participates in departmental and inter-departmental staff meetings, work groups or other collaborative efforts as needed.
- Act as a resource for all clinic staff to include training, shadowing, and onboarding.
- Demonstrates reliability and punctuality by consistently showing up on time and maintaining dependable attendance to support team operations and organizational goals.
Qualifications
- High School diploma or equivalent required. College degree preferred.
- At least two (2) years office experience, preferably in a medical setting.
- Knowledge of medical terminology highly desired.
- Must possess the ability to apply critical thinking in reading, interpreting, and executing provider orders.
- Must have excellent organizational skills and the ability to assess when it is appropriate to adjust priorities based on patient or clinic needs.
- Must have excellent written and verbal communication skills and the ability to articulate information and questions with others in order to perform responsibilities effectively.
- Must be able to maintain a calm, professional and compassionate demeanor in a high-volume specialty practice. Must be comfortable interacting appropriately with patients, family members and care givers during times of extreme medical and emotional stress.
- Proficiency with computer systems; Microsoft Office Outlook & Word, required.
Pay
Salary Range: $19.50-$28.47 Per Hour. Final offer amounts are determined by multiple factors including candidate experience and expertise as well as internal employee equity considerations.
Schedule
Full-Time, 40 Hours M-F
Location
East Cancer Center (Clackamas, Oregon)
Benefits
- Medical, Dental, Vision, Life and Disability
- HSA and Flexible Spending Accounts
- Critical Illness, Hospital, and Legal Plans
- PTO and Holiday Plans
- Retirement Savings Plans
- Robust Wellness Program and Incentives
- EAP
- Perks
- Jeans Fridays!
More About the Company
Compass Oncology team brings together leading cancer experts in the fields of surgical, medical and radiation oncology, pathology and palliative care to provide the most comprehensive cancer care possible and an even more cohesive patient experience. In addition, the majority of our physicians specialize in particular cancer types, bringing a heightened level of expertise to our patients. If you are a dedicated, team-oriented, patient-centered individual looking for an opportunity where you are proud of what you do, work hard, have fun, want to learn and go home at the end of the day knowing you made a difference in the lives of our patients; Compass Oncology is the place for you! As a member of The US Oncology Network, one of the nation's largest community-based cancer treatment and research networks, Compass Oncology participates in leading-edge clinical trials through US Oncology research, which has helped develop 89 FDA approved cancer therapies. We serve the Portland and Vancouver communities with clinical offices located throughout the metro area. To learn more about Compass Oncology and its daily mission, please visit our website at https://compassoncology.com/