Patient Care Coordinator
About The Opportunity
We are seeking a friendly, organized, and customer-focused Patient Care Coordinator to join a busy pediatric healthcare facility in Madison Heights. This long-term opportunity is ideal for someone who enjoys helping patients and families, thrives in a fast-paced environment, and can balance customer service, scheduling, insurance verification, and administrative responsibilities. This location specializes in serving pediatric patients and works closely with families to coordinate specialized medical equipment and services. The environment is team-oriented, supportive, and focused on delivering exceptional patient care.
Responsibilities
- Welcome and assist patients and families at the front desk
- Answer high-volume inbound calls and respond quickly to patient inquiries
- Schedule appointments for clinical staff
- Verify insurance coverage and obtain authorizations and referrals
- Answer questions regarding insurance benefits, eligibility, and patient costs
- Process patient orders and maintain order status updates
- Prepare and organize documentation for imaging and recordkeeping
- File patient records and customer orders
- Cookordinate patient discharge activities in a professional and courteous manner
- Assist with light shipping and receiving duties as needed
- Work collaboratively with clinicians and administrative staff to support daily operations
Qualifications
- Strong customer service experience with face-to-face interaction
- Positive, upbeat, and welcoming personality
- Ability to multitask and work efficiently in a fast-paced environment
- Comfortable answering phones while navigating computer systems
- Basic computer proficiency
- Strong communication and organizational skills
- Ability to handle sensitive situations with professionalism and empathy
- Team-oriented mindset and willingness to assist where needed
- Comfortable working with pediatric patients, including those with disabilities
Job Type & Location
This is a Contract to Hire position based out of Madison Heights, MI.
Pay And Benefits
The pay range for this position is $18.25 - $21.75/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Madison Heights, MI.
Application Deadline
This position is anticipated to close on Sep 8, 2026.