Patient Care Coordinator
Overview
HearingLife is a national hearing care company and global leader in hearing healthcare, founded in 1904. They operate over 600 hearing care centers in 42 states and aim to help patients improve their hearing through personalized care and hearing aid devices.
Job Description
As the Patient Care Coordinator (PCC), you will support the clinic to achieve revenue goals by attracting new patients, managing administrative and operational functions, and coordinating patient interactions and needs. Your daily tasks include:
- Welcome all patients and maintain high level of customer service
- Inbound and outbound phone calls, approximately 50-75 per day
- Schedule & confirm all patient appointments
- PPI Intake and processing
- Collect and verify medical insurance information for patients
- Order and receive office supplies
- Payment processing
- Hearing Aid supplies inventory management
- Maintain office cleanliness
- Uphold and maintain all HIPAA standards
Responsibilities
You will act as the face of our retail clinics located around the country and in local communities. Your role involves:
- Supporting the clinic to achieve revenue goals by attracting new patients
- Managing the administrative and operational functions
- Cooking and coordinating patient interactions and needs
Qualifications
Required qualifications include:
- A high school diploma or GED
- Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role
Preferred qualifications include:
- A college degree
Skills And Abilities
Essential skills and abilities include:
- Strong interpersonal and communication skills (verbal and written)
- Exceptional organizational skills with attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Comfortable using technology, including scheduling software and electronic medical records (EMR) systems
Benefits
At HearingLife, we offer:
- PTO & Paid Holidays
- Medical, dental, vision, and HSA 401K+ Match
- Maternity Leave
- Short Term and Long-Term Disability coverage
- Free Life Insurance
- Pet Insurance
- Steepled discounted Hearing Aids and Products for you and your family members
- Daycare Flex Savings Plan
- Growth and development opportunities
Pay
$18 - $21 per hour
Benefits
Medical, dental, vision, and HSA 401K+ Match
Maternity Leave
Short Term and Long-Term Disability coverage
Free Life Insurance
Pet Insurance
Steepled discounted Hearing Aids and Products for you and your family members
Daycare Flex Savings Plan
Qualifications
Education and Experience:
- A high school diploma or GED
- Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role
- College degree preferred
Skills And Abilities
Essential skills and abilities:
- Strong interpersonal and communication skills (verbal and written)
- Exceptional organizational skills with attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Comfortable using technology, including scheduling software and electronic medical records (EMR) systems
Growth Opportunities
We offer comprehensive onboarding and a Hearing Instrument Specialist Apprentice Program for growth and development opportunities.