Patient Care Coordinator

About the role

Patient Care Coordinator manages and coordinates all aspects of a patient’s care, working closely with the care team to ensure treatment plans are followed and the patient’s needs are met.

Responsibilities

• Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care.
• Affords patients and caregivers support, training, and coordination of community and/or referred services.
• Communicates regularly with patients and caregivers regarding Plan of Care (POC).
• Manages and coordinates internal and external referrals.
• Acts as a communication portal between patients and their care team, sharing lab results to patients, generating patient letters, and completing relevant forms as needed.
• Performs patient outreach- either by telephone or text encouraging patients to schedule with care team.
• Serves as a liaison between patients and their care team, facilitating efficient clinic flow and utilization.
• Tracks and maintains case management and coordination data.
• Maintains patient progress and tracks outcomes using SEARHC standards of performance and care.
• Advocates for patient and patient caregivers at service-delivery level, empowers patient decision-making and self-care, and addresses patient needs in a timely manner.
• Facilitates patient outreach utilizing patient health and quality data.
• Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.
• Identifies community resources, fosters partnerships, and utilizes resources effectively.

Requirements

• Education: Associate’s degree or 2 years of college preferably in social work, social services, healthcare administration, business administration, or related field OR 2 years of relevant professional experience may be exchanged for a degree or course work.
• Certifications: Basic Life Support preferred.
• Experience: 2 years of healthcare, behavioral health, dental, or relevant administrative experience required.
• Internal candidates with at least 2 years of experience working in a front or back-office role may be considered for this role.

Qualifications

• Knowledge: Knowledge of available services at SEARHC, other tribal health organizations in Alaska, and community.
• Skills: Assessment, anticipation of needs, and data collection; use of equipment such as computers and medical equipment; oral and written communications; teamwork; proficiency in EHR systems.

Benefits

• SEARHC offers generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.