Patient Care Coordinator

Overview

At Midwest Dental supported by Smile Brands, we believe exceptional patient care starts the moment a patient walks through the door. Our Reedsburg office is seeking a friendly, organized, and service-focused Patient Care Coordinator who is passionate about creating positive experiences and helping patients feel comfortable, informed, and supported throughout their visit. As a key member of our front office team, you'll help create a welcoming environment while supporting scheduling, patient communication, insurance coordination, and daily office operations. If you thrive in a fast-paced environment and enjoy building relationships with patients, we'd love to meet you.

Schedule

Monday thru Thursday 7:00 to 5:30 & 2 Fridays a month 8-12

Responsibilities

• Welcome patients with warmth, professionalism, and a positive first impression
• Manage patient check-in and check-out processes efficiently and accurately
• Schedule appointments and coordinate daily patient flow to support an exceptional office experience
• Verify insurance benefits and assist patients with questions regarding coverage and payment options
• Answer phones, respond to patient inquiries, and provide outstanding customer service
• Support treatment acceptance by helping patients understand next steps and financial arrangements
• Maintain accurate patient records and ensure confidentiality at all times
• Partner closely with doctors, hygienists, and team members to deliver seamless patient care

Qualifications

• At least 1 year of experience in a dental, healthcare, or customer service environment preferred
• Knowledge of dental terminology and dental insurance processes preferred
• Strong communication and interpersonal skills with a patient-first mindset
• Highly organized with strong attention to detail and multitasking abilities
• Positive attitude, professionalism, and ability to thrive in a team-oriented environment
• Experience with dental software systems is a plus

Why Join Our San Jose Team?

At Smile Brands, you'll enjoy the support, training, and growth opportunities of a nationally recognized organization while working in a collaborative and patient-focused office environment. Our San Jose team is committed to creating meaningful patient relationships, delivering quality care, and supporting one another every day.

Preferred Qualifications

• Previous experience in a dental or medical office setting

Compensation

$21-$23/hour

Benefits

• Paid time off ("PTO")
• Health, dental, and vision insurance
• Health savings account
• Telemedicine
• Flexible spending accounts
• Life insurance
• Disability insurance
• Employee discount programs
• Pet insurance
• 401k plan