Patient Care Coordinator

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is committed to providing high-quality care to patients and creating a positive, welcoming environment. We value teamwork, respect, and integrity.

About the role

As the first point of contact for patients, you will play a vital role in providing exceptional customer service and ensuring a smooth patient experience.

Responsibilities

• Greet and check in patients, ensuring accurate and complete patient information
• Collect copays and patient balances as needed
• Manage appointment scheduling
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional
• Collect and update patient information
• Assist with administrative tasks such as data entry and maintaining patient records

Requirements

• High school diploma or equivalent
• Prior experience in a customer service or administrative role, preferably in a healthcare setting
• Excellent interpersonal and communication skills
• Strong attention to detail and organizational skills
• Ability to multitask, prioritize tasks, and work in a fast-paced environment
• Proficient in computer skills and ability to learn new software systems

Pay

$18–$21 per hour, based on experience and qualifications

Benefits

• Monthly performance bonus
• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Hospitalization insurance
• Accident insurance
• Life insurance
• 401k with employer match
• Employee assistance program
• Employee discounts
• Employee referral program
• Paid time off (PTO)