Patient Care Coordinator

Location: Braintree, MA 02184 • 3+ month contract with possibility of extension or conversion.

About the role

The Patient Care Coordinator provides administrative and customer service support within a clinical department, ensuring a positive patient experience while supporting clinical operations.

Responsibilities

• Schedule, confirm, and manage patient appointments.
• Answer calls and assist with patient inquiries.
• Coordinate referrals, prior authorizations, and medical documentation.
• Greet patients and update demographics in the EMR.
• Schedule follow-up visits and assist with check-out.
• Complete patient forms and process prescription renewals.
• Maintain records, prepare correspondence, and support reporting.
• Deliver excellent customer service while ensuring HIPAA compliance.

Requirements

• 1+ year of healthcare, clinical, or customer service experience.
• Experience with EMR/EHR systems.
• Proficient in Microsoft Office and computer applications.
• Strong communication, organizational, and multitasking skills.
• Knowledge of HIPAA and patient confidentiality.

Schedule

Monday–Friday, 8:00 AM–4:30 PM or 8:30 AM–5:00 PM.

Pay

$20–$25/hour on W2 (rate based on education, experience, and healthcare credentials).

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans).
• Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity).
• 401(k) retirement savings plan.
• Life and disability insurance.
• Employee assistance program and legal support.
• Auto, home, and pet insurance.
• Employee discounts with preferred vendors.