Patient Care Coordinator

Position Summary

Assists physicians and staff in coordinating patient care. Functions as primary liaison between patients, staff, and physicians.

Responsibilities/Accountabilities

• Clinic:
  • Facilitates patient flow during office hours, checks patients out, schedules follow-up appointments, and ensures no patient is neglected or delayed.
  • Provides patient education related to treatment plans.
  • Performs various clerical duties such as copying, faxing, scanning, and filing patient documentation as needed.
  • Communicates changes to clinic schedule as needed.
  • Responds to patient concerns or questions in a helpful and objective manner, involving physician, mid-level, or supervisor as appropriate.
  • Coordinates with front desk/registration and clinical team in assisting with patient visits, flow, etc.
  • Helps facilitate rescheduling of appointments when necessary if the physician is running behind.
• Administrative:
  • Books surgery and completes associated paperwork, prepares consents, and obtains insurance pre-certification for diagnostic procedures, treatment, medication, or surgery.
  • Schedules, cancels, and reschedules all appointments and tests for patients.
  • Affirms that any special surgical instruments/devices or durable medical equipment (DME) have been ordered for surgery and post-op care.
  • Sends completed pre-admission testing to appropriate surgery locations prior to patient surgery.
  • Prepares x-rays and other patient information for doctors to take to surgery.
  • Completes chart preparations to meet physician preferences/specifications, including printing documentation from hospitals, printing images, and scanning documentation into the electronic medical record (EMR).
  • Responds timely to various communications from providers, patients, peers, and surgery center or hospital staff.
  • Completes disability forms or other documents requested by patients, reviewing with physicians as needed.
  • Works with the Patient Accounts department to facilitate accurate and timely billing, including ensuring charges are entered, e-bills are complete, and assists with resolving any missing information or answering questions as needed.
  • May provide coverage for vacation/sick calls for other team members.
  • Places prescription refill orders at the direction of the physician/mid-level.
  • Updates and maintains patient documentation in the EMR system.
• Teamwork:
  • Works cooperatively with coworkers, providers, and management.
  • Shares knowledge and insights with co-workers in a constructive manner.
  • Volunteers to cover time off or unexpected absences, maintaining workflow in the department without direct supervision.
  • Addresses conflicts with individuals directly before involving managers or uninvolved peers.
  • Is considerate of others with regard to taking breaks or meal periods, using the computer and telephone, and noise in the department.

Policies and Procedures

Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents. Provides assistance and support to leadership in implementing policies and procedures as necessary. Actively participates in training and adheres to all policies and procedures as enumerated in compliance and risk management programs.

Education, Experience, and Certification/Licensure Required

• A high school diploma/GED required.
• Previous experience in a medical office setting required.

Location

Orthopedic One Clinical Services

Schedule

Regular Full Time, Day Shift