Patient Care Coordinator

Primary Responsibilities

• Provide exceptional service to all customers.
• Responsible for adherence management for quality measures.
• Ensure demographics including insurance information are correct in scheduling and practice management software, along with updates as necessary per Standard Work.
• Schedule appointments, verifying correct visit type and Primary Care Provider empanelment.
• Work closely with Providers on care for Medicare population to ensure all Medication, HEDIS measures, and Annual Wellness Exams are completed each year.
• Work with back-office staff to ensure smooth patient flow.
• Resolve service issues and complaints and defer to appropriate management or clinical personnel when necessary.
• Aid co-workers and team members with duties when requested, to include but not limited to, floating to other areas.
• And other duties as assigned.

Qualifications

• High School Diploma/GED
• 1+ years of customer service experience
• 6+ months of experience in a healthcare office setting
• Intermediate level of proficiency in Microsoft Office

Preferred Qualifications

• Ability to do mathematical computations for Medication Adherence
• Experience handling high volume of telephone calls and a multi-system phone line
• Ability to navigate Medicare portal to verify patient eligibility and benefits
• 1 + years of experience with knowledge of Medication terminology
• 1+ years of experience with knowledge of Medical terminology

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

About the Role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Benefits

We’re honored to be recognized for our exceptional work culture

Learn more about our range of benefits designed to help you live well.

• Life: Resources and support to focus on what matters most to you, in every facet of your life.
• Emotional: Education, tools and resources to help you reduce and manage stress, build resilience and more.
• Physical: Health plans and other coverage to support wellness for you and your loved ones.
• Financial: Benefits for today and to help you plan for the future, including your retirement.