Patient Care Coordinator

Location: 912 S. Washington Ave., Emmett, ID 83617

About the Role

Mountain Land Physical Therapy, in partnership with Registered Physical Therapists (RPT), is hiring a friendly, organized, and tech-savvy Patient Care Coordinator to join our outpatient physical therapy team. In this front desk medical office role, you’ll manage patient scheduling and payment collection, while creating a welcoming clinic environment. This position includes full training and mentorship, ideal for both experienced medical receptionists and those new to healthcare.

Responsibilities

• Greet and check in patients, creating a friendly and professional first impression
• Manage physical therapists' schedules using our scheduling software
• Collect co-pays, co-insurance, deductibles, and private payments at time of service
• Answer phones and respond to emails with exceptional customer service
• Maintain HIPAA compliance and confidentiality in all patient interactions
• Keep the front desk and waiting area organized, efficient, and welcoming
• Assist with medical record updates and administrative tasks

Requirements

• High school diploma or equivalent
• Friendly, professional communication skills
• Comfortable using computers and learning new software
• Able to multitask in a fast-paced clinic
• Reliable and punctual
• Customer service or office experience preferred
• Previous front office, medical receptionist, or customer service experience preferred
• Strong communication and multitasking skills
• Friendly, team-oriented personality with a professional demeanor
• Willingness to learn and grow in a healthcare setting

Benefits

• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off (PTO)
• Wellness perks

Pay

$17 - $19/hour

Schedule

Full-Time, Monday - Friday during clinic hours