Patient Care Coordinator

Position Summary

At Mac Physical Therapy Group you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery.

Key Responsibilities

• Serve as a friendly first point of contact for patients, responding to phone calls, emails, and in-person inquiries.
• Provide general information about clinic procedures, appointments, and services.
• Follow up on patient questions and direct issues to clinical or administrative staff as needed.
• Schedule patient appointments, follow-ups, and referrals in coordination with clinical staff.
• Confirm appointments and assist patients with rescheduling if needed.
• Assist with coordinating basic aspects of care between departments or providers.
• Enter and update patient information in electronic records accurately.
• Maintain accurate and confidential patient files in accordance with privacy standards.
• Afford assistance with general office tasks, such as scanning, data entry, and assisting front-desk operations.
• Aid with basic verification of insurance information and direct patients to resources for questions.
• Help track follow-up care needs and communicate with patients to ensure continuity of care.

Qualifications

• Education: High school diploma or GED required.
• Experience & Skills: Previous experience working with customers, in an office, or in healthcare support roles- a plus but not required. Strong communication and interpersonal abilities. Comfortable using computers and entering data accurately. Basic understanding of medical terminology, insurance companies and scheduling software is helpful. Organized, detail-oriented, and able to prioritize multiple tasks. Ability to work well with patients, and a diverse care team.