Patient Care Coordinator

Responsibilities

• Greeting patients, assisting with check-in, answering phones, performing new patient intakes and scheduling appointments.
• Executing and overseeing coordination of care documents on behalf of patients.
• Sending and tracking Prior Authorizations, maintaining a tracking spreadsheet.
• Aiding patients with insurance forms, informing about financial responsibilities, collecting and accounting for fees, enforcing fee collection policies.
• Conducting monthly insurance eligibility and demographic updates.
• Assisting with visitor and vendor identification, logging building entry.
• Maintaining an organized waiting area and reporting suspicious activity.
• Supporting the Medical Assistant, assisting with daily tasks such as cleaning and verifying patient identification.
• Entering data into the Central Registry, managing office supplies, and scheduling appointments.
• Participating in Treatment Team meetings, creating and typing documents as needed.
• Completing additional training, meeting attendance and punctuality standards, and performing other duties as assigned.
• Running work-related errands such as mail and bank transactions.
• Complying with state and federal regulations regarding Opioid Treatment Programs (OTPs).

Requirements

• High school diploma or equivalent.
• Previous medical office experience preferred.
• Valid driver’s license.
• Exemplary communication skills by phone or in person.
• Knowledge and use of commonly used office equipment.
• Basic math skills.
• Knowledge of confidentiality and information release protocols.
• Ability to manage multiple tasks.
• Pass a criminal background check.

Job Information

Required in-person work at Cedar Recovery’s Knoxville OTP location. 12-hour shifts [office hours] with rotating Saturdays. Full-time benefits provided.