Patient Care Coordinator

Overview

HearingLife is a national hearing care company founded in 1904. With over 600 clinics in 42 states, they provide personalized hearing healthcare services. Their mission is to help more people hear better through expert care and innovative solutions.

Pay

The starting pay range is $22-24 per hour, plus monthly commission opportunities.

Benefits

• Paid Time Off (PTO) and Federal Holidays
• Medical, Dental, Vision, and Health Savings Account (HSA) 401K+ Match
• Maternity Leave
• Short and Long-Term Disability Coverage
• Free Life Insurance
• Discounted Hearing Aids for you and your family members
• Daycare Flex Savings Plan

Responsibilities

You will serve as the face of HearingLife's retail clinics, focusing on delivering exceptional patient experiences and helping more people hear better. Your daily tasks include:

• Welcome all patients and maintain high levels of customer service
• Inbound and outbound phone calls, averaging 50-75 per day
• Schedule and confirm patient appointments
• Process Patient Profile Information (PPI) intake and handling insurance verification
• Order and receive office supplies
• Manage payment processing and hearing aid supply inventory
• Maintain office cleanliness and adhere to HIPAA standards

Qualifications

• A high school diploma or GED
• College degree preferred
• At least 1-2 years of experience in customer service, administration, or healthcare

Skills and Abilities

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and EMR systems

Growth Opportunities

At HearingLife, there are several growth opportunities for Patient Care Coordinators:

• Comprehensive Onboarding Program
• Hearing Instrument Specialist Apprentice Program
• District Manager In-Training Program

We are an Equal Opportunity / Affirmative Action Employer

We are committed to providing equal employment opportunities and fostering an inclusive workplace where everyone feels valued and respected.