Patient Care Coordinator

HearingLife · Oklahoma City, OK · 2 days ago

HealthcareInternship

Overview

HearingLife is a national hearing care company founded in 1904. With over 600 clinics nationwide, they provide personalized hearing healthcare services. Their mission is to help more people hear better through expert care and innovative solutions.

Pay

The starting pay range is $18-20 per hour with additional monthly commissions.

Benefits

Paid Time Off (PTO) and Federal Holidays
Medical, Dental, Vision, and Health Savings Account (HSA) 401K+ Matching
Maternity Leave
Short and Long-Term Disability Coverage
Free Life Insurance
Discounted Hearing Aids for you and your family members
Daycare Flex Savings Plan

Responsibilities

You will serve as the primary point of contact for patients in our retail clinics. Your role includes:

Welcome all patients and maintain high levels of customer service
Inbound and outbound phone calls, averaging 50-75 per day
Schedule and confirm patient appointments
Process Patient Profile Information (PPI)
Collect and verify medical insurance information for patients
Order and receive office supplies
Manage payment processing for hearing aid supplies
Maintain office cleanliness and adhere to HIPAA standards

Qualifications

A high school diploma or equivalent
College degree preferred
At least 1-2 years of experience in customer service, administration, or healthcare
Strong interpersonal and communication skills (verbal and written)
Exceptional organizational skills with attention to detail
Ability to multitask and manage time effectively in a fast-paced environment
Comfortable using technology, including scheduling software and EMR systems

Growth Opportunities

At HearingLife, we offer several growth opportunities for our Patient Care Coordinators:

Comprehensive Onboarding Program
Hearing Instrument Specialist Apprentice Program
District Manager In-Training Program

Equal Opportunity Employer

We are committed to fostering an inclusive workplace where everyone is valued and respected. We are an Equal Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.