Patient Care Coordinator

HearingLife is a national hearing care company and global leader in hearing healthcare built on a heritage of care, health, and innovation since 1904. With over 600 hearing care centers across 42 states, we help patients every day through personalized care and hearing aid devices, following a scientific, results-oriented approach delivered by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health and the best personalized care.

Pay

$18-$22/hr + Monthly Commission Opportunity

Schedule

Full Time and In Person

Benefits

• PTO & Paid Holidays
• Medical, dental, and vision insurance
• HSA (Health Savings Account)
• 401K with company match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members
• Daycare Flex Savings Plan
• Growth and development opportunities

Responsibilities

• Act as the face of our retail clinics, ensuring a positive patient experience and helping more people hear better
• Support the clinic to achieve revenue goals by attracting new patients and managing administrative and operational functions
• Coordinate patient interactions and needs
• Welcome all patients and maintain a high level of customer service
• Handle 50-75 inbound and outbound phone calls per day
• Schedule and confirm all patient appointments
• Complete PPI intake and processing
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Process payments
• Manage hearing aid supplies inventory
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Growth Opportunities

• Comprehensive Onboarding: Empowering team members to excel from day one with a program designed to equip individuals with the knowledge and skills necessary for success.
• Hearing Instrument Specialist Apprentice Program: Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Upon completion, become a provider in your own office, seeing patients and enhancing lives with hearing aids. Ask a manager about this program!

Requirements

• High school diploma or GED required; college degree preferred
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role

Skills

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems