Patient Care Coordinator

About Us

HearingLife is a national hearing care company and global leader in hearing healthcare built on a heritage of care, health, and innovation since 1904. We operate more than 600 hearing care centers across 42 states, helping patients every day through personalized care and hearing aid devices. Our scientific, results-oriented approach to hearing healthcare is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Pay

$19-23/hr plus Monthly Bonus Opportunity

Location

Saratoga Springs, NY

Benefits

• PTO & Paid Holidays
• Work-Life balance
• Medical, dental, vision, and HSA
• 401K + Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members
• Daycare Flex Savings Plan
• Growth and development opportunities

Responsibilities

• Act as the face of our retail clinics located around the country and in local communities
• Support the clinic to achieve revenue goals by attracting new patients, managing administrative and operational functions, and coordinating patient interactions and needs
• Welcome all patients and maintain a high level of customer service
• Handle inbound and outbound phone calls (50-75 per day)
• Schedule and confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Process payments
• Manage hearing aid supplies inventory
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Growth Opportunities

• Comprehensive Onboarding: Empowering team members to excel from day one with a program designed to equip individuals with the knowledge and skills necessary for success.
• Hearing Instrument Specialist Apprentice Program: Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed, become the provider in your own office, seeing patients and enhancing lives with hearing aids.

Requirements

• High school diploma or GED required; college degree preferred
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role

Skills

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems