Patient Care Coordinator
Overview
HearingLife is a national hearing care company and global leader in hearing healthcare, founded in 1904. They operate over 600 hearing care centers in 42 states and aim to help patients improve their hearing through personalized care and advanced hearing aid devices.
Job Description
As the Patient Care Coordinator (PCC), you will act as the face of our retail clinics and support the clinic in achieving revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions and needs.
- Welcome all patients and maintain high level of customer service
- Inbound and outbound phone calls, 50-75 per day
- Schedule & confirm all patient appointments
- PPI Intake and processing
- Collect and verify medical insurance information for patients
- Order and receive office supplies
- Payment processing
- Hearing Aid supplies inventory management
- Maintain office cleanliness
- Uphold and maintain all HIPAA standards
Responsibilities
You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. Your daily tasks include:
- Welcome all patients and maintain high level of customer service
- Inbound and outbound phone calls, 50-75 per day
- Schedule & confirm all patient appointments
- PPI Intake and processing
- Collect and verify medical insurance information for patients
- Order and receive office supplies
- Payment processing
- Hearing Aid supplies inventory management
- Maintain office cleanliness
- Uphold and maintain all HIPPA standards
Qualifications
- High school diploma or GED required; college degree preferred
- Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role
Skills And Abilities
- Strong interpersonal and communication skills (verbal and written)
- Exceptional organizational skills with attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Comfortable using technology, including scheduling software and electronic medical records (EMR) systems
Benefits
- PTO & Paid Holidays
- Work-Life balance is VERY important to us!
- Medical, dental, vision, and HSA 401K+ Match
- Maternity Leave
- Short Term and Long-Term Disability coverage
- Free Life Insurance
- Pet Insurance
- Steepled discounted Hearing Aids and Products for you and your family members
- Daycare Flex Savings Plan
- Growth and development opportunities
Pay
$18 - $21 per hr.
Benefits
- Medical, dental, vision, and HSA 401K+ Match
- Maternity Leave
- Short Term and Long-Term Disability coverage
- Free Life Insurance
- Pet Insurance
- Steepled discounted Hearing Aids and Products for you and your family members
- Daycare Flex Savings Plan
Qualifications
- Education and Experience: High school diploma or GED required; college degree preferred. Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
Skills And Abilities
- Strong interpersonal and communication skills (verbal and written)
- Exceptional organizational skills with attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Comfortable using technology, including scheduling software and electronic medical records (EMR) systems
Growth Opportunities
We offer comprehensive onboarding and a Hearing Instrument Specialist Apprentice Program where you can learn to become a Hearing Aid Specialist and eventually provide services in your own office.
Equal Opportunity Employer
We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.