Patient Care Coordinator
About the role
You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better by supporting the clinic to achieve revenue goals through attracting new patients, managing administrative and operational functions, and coordinating patient interactions and needs.
Responsibilities
- Welcome all patients and maintain a high level of customer service
- Handle inbound and outbound phone calls (50-75 per day)
- Schedule and confirm all patient appointments
- Complete PPI intake and processing
- Collect and verify medical insurance information for patients
- Order and receive office supplies
- Process payments
- Manage hearing aid supplies inventory
- Maintain office cleanliness
- Uphold and maintain all HIPAA standards
Growth Opportunities: Comprehensive onboarding program and Hearing Instrument Specialist Apprentice Program to become a Hearing Aid Specialist.
Requirements
- High school diploma or GED required; college degree preferred
- Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role
Skills
- Strong interpersonal and communication skills (verbal and written)
- Exceptional organizational skills with attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Comfortable using technology, including scheduling software and electronic medical records (EMR) systems
Benefits
- PTO & Paid Holidays
- Medical, dental, and vision insurance
- HSA (Health Savings Account)
- 401K with company match
- Maternity Leave
- Short-Term and Long-Term Disability coverage
- Free Life Insurance
- Pet Insurance
- Steeply discounted Hearing Aids and Products for you and your family members
- Daycare Flex Savings Plan
- Growth and development opportunities
Pay
$19-23/hr plus Monthly Bonus Opportunity
About HearingLife
HearingLife is a national hearing care company and global leader in hearing healthcare built on a heritage of care, health, and innovation since 1904. We operate more than 600 hearing care centers across 42 states, helping patients every day through personalized care and hearing aid devices. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.