Patient Care Coordinator

Overview

HearingLife is a national hearing care company founded in 1904. They operate over 600 clinics in 42 states, dedicated to helping patients improve their hearing through personalized care and advanced hearing aid devices.

Job Description

As a Patient Care Coordinator (PCC), you will be responsible for supporting the clinic to achieve its revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions and needs.

Responsibilities

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Qualifications

• High school diploma or GED required; college degree preferred
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role

Skills And Abilities

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Benefits

• PTO & Paid Holidays
• Medical, dental, vision, and HSA 401K+ Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steepled discounted Hearing Aids and Products for you and your family members
• Daycare Flex Savings Plan
• Growth and development opportunities

Pay

$18 - $21 per hr.

Benefits

Medical, dental, vision, and HSA 401K+ Match

Maternity Leave

Short Term and Long-Term Disability coverage

Free Life Insurance

Pet Insurance

Steepled discounted Hearing Aids and Products for you and your family members

Daycare Flex Savings Plan

Growth and development opportunities

Comprehensive Onboarding: At HearingLife, we're committed to empowering our Team Members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success.

Hearing Instrument Specialist Apprentice Program: Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed, be the provider in your own office, seeing patients and enhancing lives with hearing aid.

Ask a manager about this program!