Patient Care Coordinator

Overview

HearingLife is a national hearing care company founded in 1904. With over 600 clinics in 42 states, they provide personalized hearing healthcare services. Their mission is to help more people hear better through innovative and compassionate care.

Pay

$18-$21 per hour + monthly commission opportunities.

Benefits

• Paid Time Off (PTO) and Holidays
• Medical, dental, vision, and Health Savings Account (HSA) 401K+ match
• Maternity leave
• Short and long-term disability coverage
• Free life insurance
• Discounted hearing aids and products for you and your family members
• Daycare Flex Savings Plan

Responsibilities

You will act as the face of our retail clinics and support the clinic to achieve revenue goals by attracting new patients, managing administrative and operational functions, and coordinating patient interactions and needs.

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI intake and processing
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Qualifications

• High school diploma or GED required; college degree preferred
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role

Skills and Abilities

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Growth Opportunities

We offer comprehensive onboarding and various training programs for growth and development:

• Comprehensive Onboarding: Designed to equip individuals with the knowledge and skills necessary for success.
• Hearing Instrument Specialist Apprentice Program: Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Upon completion, you can practice independently.
• District Manager In-Training Program: Learn the tools necessary to become a leader in the hearing aid industry.

Equal Opportunity Employer

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.