Patient Care Coordinator
HearingLife is a national hearing care company and global leader in hearing healthcare built on a heritage of care, health, and innovation since 1904. Operating more than 600 hearing care centers across 42 states, we help patients every day through personalized care and hearing aid devices. We follow a scientific, results-oriented approach to hearing healthcare provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.
Pay
$19–22/hr + monthly commission opportunity
Benefits
- Paid time off & paid holidays
- Medical, dental, and vision insurance
- HSA (Health Savings Account)
- 401K with company match
- Maternity leave
- Short-term and long-term disability coverage
- Free life insurance
- Pet insurance
- Steeply discounted hearing aids and products for you and your family members
- Daycare flexible savings plan
- Growth and development opportunities
Responsibilities
- Act as the face of our retail clinics, ensuring a positive patient experience and helping more people hear better
- Support the clinic in achieving revenue goals by attracting new patients and managing administrative and operational functions
- Coordinate patient interactions and needs
- Welcome all patients and maintain a high level of customer service
- Handle 50–75 inbound and outbound phone calls per day
- Schedule and confirm all patient appointments
- Complete patient pre-procedure intake (PPI) and processing
- Collect and verify medical insurance information for patients
- Order and receive office supplies
- Process payments
- Manage hearing aid supplies inventory
- Maintain office cleanliness
- Uphold and maintain all HIPAA standards
Growth Opportunities: Comprehensive onboarding program designed to equip individuals with the knowledge and skills for success. Hearing Instrument Specialist Apprentice Program allows you to complete clinical hours alongside a trained professional, eventually becoming a provider in your own office.
Requirements
- High school diploma or GED required; college degree preferred
- Minimum of 1–2 years of experience in customer service, administrative, or healthcare-related role
Skills
- Strong interpersonal and communication skills (verbal and written)
- Exceptional organizational skills with attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Comfortable using technology, including scheduling software and electronic medical records (EMR) systems
Schedule
Full-time, in-person