Patient Care Coordinator
Overview
HearingLife is a national hearing care company founded in 1904. With over 600 clinics in 42 states, they provide personalized hearing healthcare services.
Job Description
As a Patient Care Coordinator (PCC), you will support the clinic to achieve revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions. Your daily responsibilities include:
- Welcome all patients and maintain high level of customer service
- Inbound and outbound phone calls, approximately 50-75 per day
- Schedule & confirm all patient appointments
- PPI intake and processing
- Collect and verify medical insurance information for patients
- Order and receive office supplies
- Payment processing
- Hearing Aid supplies inventory management
- Maintain office cleanliness
- Uphold and maintain all HIPAA standards
Responsibilities
You will act as the face of our retail clinics and help more people hear better through personalized care and hearing aid devices. Your role involves:
- Supporting the clinic to achieve revenue goals by attracting new patients
- Managing the administrative and operational functions
- Cooking and coordinating patient interactions and needs
Qualifications
To succeed in this role, you should have:
- A high school diploma or GED
- An associate degree preferred
- At least 1-2 years of experience in a customer service, administrative, or healthcare-related role
Skills And Abilities
You should possess:
- Strong interpersonal and communication skills (verbal and written)
- Exceptional organizational skills with attention to detail
- The ability to multitask and manage time effectively in a fast-paced environment
- Comfortable using technology, including scheduling software and electronic medical records (EMR) systems
Benefits
We offer:
- PTO & Paid Holidays
- Medical, dental, vision, and HSA 401K+ Match Maternity Leave
- Short Term and Long-Term Disability coverage
- Free Life Insurance
- Pet Insurance
- Steepled discounted Hearing Aids and Products for you and your family members
- Daycare Flex Savings Plan
- Growth and development opportunities
Pay
$18-23/hr plus Monthly Bonus Opportunity
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