Patient Care Coordinator

Position Summary

Evolve Psychiatry is seeking a compassionate, organized, and service-oriented Patient Care Coordinator (Receptionist) to join our team in our Massapequa office. As the first point of contact for patients, this individual plays a vital role in creating a welcoming, professional, and supportive environment while ensuring the efficient day-to-day operation of the front office.

Essential Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and out for appointments.
• Answer incoming phone calls and respond to patient inquiries.
• Schedule new patient consultations, follow-up appointments, and provider transfers.
• Cover provider schedules and maximize appointment availability.
• Verify patient demographics and insurance information.
• Collect copays and other patient payments in accordance with office procedures.
• Absorb patients with completing intake paperwork and required documentation.
• Maintain accuracy of patient information within the electronic medical record (EMR).
• Route clinical questions, refill requests, and patient concerns to the appropriate clinical staff.
• Communicate effectively with providers, therapists, billing, and administrative departments.
• Maintain the cleanliness and organization of the reception and waiting areas.
• Ensure HIPAA compliance and maintain strict patient confidentiality.
• Provide exceptional customer service to every patient interaction.
• Perform additional administrative duties as assigned.

Qualifications

• 12 years experience in a medical reception, patient care coordinator, or healthcare administrative role.
• Outstanding customer service and interpersonal skills.
• Excellent verbal and written communication.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced medical office.

Preferred Qualifications

• Experience in psychiatry, behavioral health, or another medical specialty.
• Experience using electronic medical records (EMRs), preferably eClinicalWorks.
• Experience collecting patient payments.
• Experience scheduling for multiple healthcare providers.