Patient Care Coordinator

About the role

Ennoble Care is a mobile primary care, palliative care, and hospice service provider serving patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Our clinicians visit patients in their homes to provide a continuum of care for those with chronic conditions and limited mobility. We offer programs like remote patient monitoring, behavioral health management, and chronic care management to ensure high-quality care by trusted teams.

Responsibilities

• Complete individualized patient care plans and perform care management and coordination services using Ennoble Care's electronic medical record system
• Frequent contact with patients to provide care coordination, support, and manage compliance with care management programs to enhance positive outcomes
• Document all client communications (verbal or written) accurately
• Communicate with Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes, ensuring comprehensive care plans are complete and accurate
• Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
• Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities
• Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
• Adhere to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
• Exhibit excellent customer service skills demonstrated by positive feedback from customers and patients
• Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner

Qualifications

• Comfortable with speaking on the phone for long periods
• Compassionate and empathetic towards patients, always demonstrating exceptional customer service
• Able to take accurate notes to document tasks in a timely manner
• Able to multitask between different patients and workstreams while remaining organized and efficient with time
• Able to thrive in a fast-paced environment
• Full-time, Monday through Friday, 8:30am-5:00pm
• Proficient in using a computer, including Outlook and other Microsoft Office programs
• Knowledge of basic healthcare terms, conditions, roles, and care principles
• Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis

Pay and Benefits

Pay starts at $17.00 - $18.00 per hour. Full-time employees qualify for medical, dental, vision, and supplementary benefits such as life insurance, short term and long term disability, flexible spending accounts for medical and dependent care, accident, critical illness, and hospital indemnity. Paid time off, paid office holidays, and paid sick time are also provided. All employees qualify for a 401(k) with up to 3% company match, referral program, and Payactiv: pay-on-demand. Candidates must disclose any current or future need for employment-based immigration sponsorship before an offer of employment is extended. Ennoble Care is an Equal Opportunity Employer.